Returns and Exchanges

The 7-Day Heritage Guarantee

If your METIN bag does not meet your highest expectations upon arrival, we offer a specialized 7-day review period for a full refund or exchange.

Eligibility

• Unused and unworn condition
• All original packaging and dust bags
• Excludes bespoke/personalized orders

The Process

1. Contact concierge for a Return ID
2. Pack securely in original box
3. Schedule a secure collection

Refund Timing

Once inspected (within 3 business days), refunds appear within 5-10 business days.